Castuner

Table Service

Tavolo Ventures LLC

From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.

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Odcinki

35 odcinków

  1. Agents, Anxiety, and Optimism: The Future of CX Careers with Nate Brown (Table Service 303) 41:04
  2. Why CX Metrics Are Broken: Containment and CX Observability with Luke Jamieson (Table Service 302) 36:08
  3. Clear Is Kind: Feedback, Curiosity, and Leading People Well with Shmuel Saklad (Table Service 301) 26:27
  4. The Real Work Comes After the Motto with Justin Robbins (Table Service 212) 37:10
  5. Building clarity, intentionality, and trust—layer by layer with Sarah Caminiti (Table Service 211) 38:37
  6. Building a performance system, not a theater program with Zack Hamilton (Table Service 210) 34:31
  7. Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209) 35:47
  8. Building the next generation of support leaders with Shmuel Saklad (Table Service 208) 29:42
  9. Empathy, context, and continuous improvement with Karen Lam (Table Service 207) 1:02
  10. Playbooks for modern leaders with Ty Givens (Table Service 206) 31:15
  11. Getting your customers back to green with Stephen Wood (Table Service 205) 29:19
  12. Building a strong outsourced team with BPOs with Kevin Zyskowski (Table Service 204) 31:46
  13. The Future of CX: Personalization and AI with Craig Stoss (Table Service 203) 26:41
  14. Human-in-the-loop design in the age of AI with Nick Cawthon (Table Service 202) 26:55
  15. How consultants drive results in customer organizations with Vaishali Dialani (Table Service 201) 31:26
  16. Bring in the BPOs with Ana-Alicia Siqueiros (Table Service 117) 28:30
  17. Leadership that builds trust and drives results with Andrew Rios (Table Service 116) 28:45
  18. Designing impactful employee experiences with Ian Storm (Table Service 115) 37:57
  19. What else can we do? with Yetto Co-Founders Brian Levine and Garen Torikian (Table Service 114) 26:20
  20. Becoming a Servant Challenger with Nate Brown (Table Service 113) 34:45
  21. Elevating your support offerings with Rachel Wu (Table Service 112) 30:12
  22. When culture and customers collide with Brandon Owen (Table Service 111) 24:04
  23. Leading a customer-centric product organization with Karen Chao (Table Service 110) 23:13
  24. Building the Future of Customer Experience with Andrew Carothers (Table Service 109) 32:50
  25. The future of contact centers and CX with Luke Jamieson (Table Service 108) 25:02
  26. Scaling support from day one and beyond with Neil Travis (Table Service 107) 27:56
  27. The mistakes we make and a better path with Rob Dwyer (Table Service 106) 41:41
  28. Navigating the AI Revolution with Conor Pendergrast (Table Service 105) 32:07
  29. Automating delightful customer experiences with Nino Cavenecia (Table Service 104) 28:38
  30. Empowering Support through AI & Beyond with Dan Allen (Table Service 103) 27:22
  31. The Evolution of Support Technology in Healthcare Startups with Mark Hollis (Table Service 102) 42:25
  32. Micro-hospitality and customer experience design with Jason Anello (Table Service 101) 33:30
  33. Building Companies, Processes, and Products that Customers Love (Matt Beran) - Table Service 003 26:03
  34. AI and Customer Experience (Syncly) - Table Service 001 22:16
  35. Breaking Silos and Driving Value Across the Customer Lifecycle (Lara Barnes) - Table Service 002 19:49