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That Super Show

Neil Benson & Sarah Penn

That Super Show brings you the latest news, insights and industry interviews to help Australian superannuation professionals improve retirement outcomes for Australians. Hosted by Sarah Penn, CEO of Mayflower Consulting, and Neil Benson, CEO of Superware.

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Episodes

37 episodes

  1. Pension Confusion, Complaints Surge, and Australia’s A+ Retirement System 22:52
  2. Government Influence or Member Focus? Debating Super Investments and Advice Fee Dilemmas 24:22
  3. Jazz Festivals, Housing and Super: The Unintended Side Effects of Regulation 37:16
  4. FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address 47:02
  5. Bringing AI to Super: Australian Food Super’s New Member-Friendly App and the Future of Advice 41:46
  6. Prime and Aware Merger, Fee Hikes, and the Pricing Challenge in Superannuation 17:04
  7. Xavier O'Halloran: Superannuation's Customer Service Failures 54:57
  8. Transforming Death Claims Handling: How CBUS Super Tackled Super’s Most Challenging Process 43:04
  9. From Barbell to Ecosystem: Rethinking Member Engagement and Advice in Super with Duncan McPherson 45:36
  10. Supercharged Conversations: Unpacking the Future Fund Admin Forum 2026 24:10
  11. Day One Highlights from the IBRC Future Fund Admin Conference 16:59
  12. Industry-Platform Partnerships, AI in Member Comms, APRA Cautions, and Telstra Super’s Big Merger 27:58
  13. Superannuation Reforms: Switching Delays, Lead Generation, and Compensation Challenges 33:04
  14. Super Advertising Bans to Employees, Advisor Education Reforms, and the Unintended Consequences of the Performance Test 26:57
  15. Insurance Gaps, Member Service, and International Investment Trends Impacting Super Funds 27:13
  16. Measuring retirement outcomes with Anthony Saliba 42:47
  17. Competitive Flows and Adviser Influence: Dissecting Australia’s Super Landscape with David Bell 45:26
  18. Navigating Death Benefit Claims: Modernising Estate Management in Superannuation 34:24
  19. Brand Recognition, Churn, and Retirement: What’s Really Moving the Superannuation Needle 30:28
  20. ASIC’s 2026 Priorities: What Super Funds Need to Know 29:48
  21. Adrian Gervasoni: Transforming Member Portals for Superannuation Success 44:59
  22. Welcome to 2026! Round up of Superannuation's 2025 24:13
  23. Superannuation's 2025 in Review: Key Legislation, Tech Shifts, and Industry Growing Pains 21:39
  24. Navigating the Superannuation Talent Market with Victoria Butt, Parity Consulting 30:14
  25. Member Engagement Breakthroughs: Insights from Engage 2025 27:29
  26. How Will Australians Retire in 2040? Insights from the ASFA Conference 29:48
  27. Superannuation’s Challenges Exposed at ASFA Conference 2025 20:20
  28. Superannuation Under the Microscope: Fees, Taxes, The Gender Gap, and Annuities 35:55
  29. Sanity Prevails: Breaking Down the Latest Superannuation Tax Changes and Payday Super 22:08
  30. Joe Longo’s Exits ASIC Exit, SMSF Risks, Div296 Delays and Aged Pension Asset Test Debate 27:41
  31. Navigating NPP and Payday Super: what super funds need to know 33:42
  32. Bold moves for super: reforms, regulation and the housing investment debate 30:59
  33. Inside complaints data: Insights from Heather Gray, Lead Ombudsman Superannuation at AFCA 42:01
  34. From DDO to FAR: What’s shaping superannuation’s future right now 22:54
  35. Well-intentioned mishaps: when tech goes wrong 30:16
  36. Is it OK for funds to spend $$$ on marketing? 37:35
  37. It's Launch Day for That Super Show! 37:38