Castuner

Bytes and Banter

Produced by PodTechs

Are you an Information Technology professional? Do you work in the IT industry? This podcast is for you. Bytes and Banter is hosted by HDI Local Chapters.

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Episodes

40 episodes

  1. Less Friction, Better Security: Using AI in Identity and Access Management 53:44
  2. Recognition That Changes Careers: Inside the HDI Awards 34:38
  3. AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever 50:48
  4. AI Rework, Delays & Handoff Breakdowns: What Leaders Can Fix in 30 Days 37:41
  5. SSW Spotlight: Optimizing Vanderbilt IT with AI Chatbots & Agent-Assist 33:01
  6. SSW Spotlight: Kwik Trip | Built to Last: Creating a Sustainable Knowledge Culture (Session 403) 44:24
  7. Humanising Service Management: Co-Creating Value in the Age of AI 52:49
  8. The Lost Art of Growth: When you lead yourself, everything else follows 42:59
  9. Stop Shrinking: Take Up Space in Tech Support and Leadership 54:40
  10. Say Yes and See What Happens: Sarah Caminiti’s CX Leadership Journey 53:33
  11. It Pays to Know: Landing Your Dream Job or Dream Hire in 2026 (Robert Half Salary Guide) 31:00
  12. Why CX Complexity Is Exploding (and What to Do About It) 49:27
  13. The Hidden Half of Tech: Rina Brahmbhatt on IT Service Management 30:45
  14. The Great Hesitation: Navigating Today’s Tech Job Market 35:13
  15. Letters to Our Younger Selves – Advice from 24 Tech Journeys 32:20
  16. Beyond Tickets: Creating Meaningful IT Experiences 46:03
  17. Energizing Tech Teams with Real Talk on Burnout, Leadership, and Human-Centered Service 28:28
  18. Solving Tech Challenges with the Right Talent 22:56
  19. Beyond Silos: Authentic Leadership in the Age of AI 50:26
  20. Five Quick Fixes That Will Make Your Knowledgebase Articles More Useful 47:20
  21. Workplace Harmony: Nurturing Community Through IT and CX 56:22
  22. The #1 Skill Set of the Future: It's not AI...it's people skills 49:43
  23. Demand for Skilled Talent: Overcoming the Skills Gap and Unlocking Opportunities 22:14
  24. Go Behind the Curtain of Bytes and Banter! 21:14
  25. The Cybersecurity Shift: Transforming Customer Service Skills into Security Expertise 46:04
  26. Convergence: Bridging Two Worlds with Experience Management 50:01
  27. Rebooting Leadership: Preventing Burnout and Elevating Tech Leaders with Lisa Duerre 37:53
  28. Ramen or Rent? Fueling a Career You’ll Never Regret 46:10
  29. A Look Inside the Salary Guide: 2025 Hiring and Compensation Trends from Robert Half 32:03
  30. No Code Yellow Pages to Gen AI 45:38
  31. The State of Tech Support with HDI Principal Analyst Daniel Thomas 56:40
  32. Your Career Toolkit: Job Search Strategies from Robert Half 44:34
  33. Dan Turchin of PeopleReign 33:03
  34. From Marine to Mentor: Building Resilience with Tony North 50:38
  35. Overcoming Tech Debt: Building Future-Forward Teams with Robert Half 36:30
  36. Woman in Tech: Patrycja Sobera's Rise from Iron Curtain to Global Executive 52:58
  37. Kirk Weisler: Overcoming Imposter Syndrome & Choosing Hard 1:02:53
  38. The Demand for Skill and Talent: Insights from Robert Half 42:19
  39. Cracking the Code with the 2024 Salary Guide From Robert Half 46:21
  40. Rocky and Terri Preview What's to Come! 15:56