The Wilmac Wire

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92 Folgen

1. Jeff Logan | Running HCFA, CALNENA Leadership, & the Future of 911 in SoCal vor 2 Tagen 50:24
2. Adrian Swinscoe | Bringing Punk to Customer Experience vor 1 Woche 50:36
3. Tipi Brookins | Leading Under a Spotlight, 911 Culture Reform, & Becoming an Industry Voice vor 2 Wochen 48:25
4. John Provenzano | A New Era for NENA & 911 Advocacy vor 3 Wochen 43:23
5. Kate Beale | 20 Years in Washington & Championing Greater Rochester vor 1 Monat 59:57
6. Adam Hassan | From Wilmac to Axon and the Art of the Deal vor 1 Monat 44:19
7. Duncan Swan | British APCO and the Global Future of Emergency Communications vor 1 Monat 57:01
8. Joe Grube | A Career Built on Public Safety vor 2 Monaten 1:04:24
9. Alex Laporte | Why Implementation Makes or Breaks an Industry Partner vor 2 Monaten 36:20
10. Labor Day Break | Revisiting Our Conversation with Thomas Laird of Expivia & OttoQA vor 2 Monaten 51:54
11. Summer Wrap | People & Product at Wilmac Technologies vor 2 Monaten 33:02
12. D. Jeremy DeMar | From Rochester Dispatcher to 911 Thought Leader vor 3 Monaten 1:08:04
13. Dru Clarke | From Call Taker to Assistant Director, Culture in 911, & Building with Fairfax vor 3 Monaten 56:26
14. Live from APCO 2026 vor 3 Monaten 12:03
15. Joe Gianni | Motivational Intelligence, the Science of Leadership, & Building a Business vor 3 Monaten 50:52
16. Kevin Surace | What’s Changed in AI, the Power Players, & Enabling Rochester to Build vor 4 Monaten 1:05:14
17. Adam Timm | The Healthy Dispatcher, 911 Culture Reform, & the Wellness Crisis vor 4 Monaten 57:15
18. Live from NENA 2026 vor 4 Monaten 15:40
19. Independence Day Break | Chatting with Monroe County Executive Adam Bello vor 4 Monaten 53:57
20. Independence Day Break | Celebrating Roxy Van Gundy's NENA Inauguration vor 4 Monaten 50:40
21. Mid-Year Check-In | Season 3 Reflections & a Wilmac Update vor 5 Monaten 39:35
22. Mark “Fletch” Fletcher | 911 Innovation, Kari’s Law, and Workforce Challenges in the ECC vor 5 Monaten 55:29
23. Behind the Build | Two Products, One Vision, & How Agentic AI is Changing Everything vor 5 Monaten 56:09
24. Melanie Jones | 911 Career, NENA Leadership, and Modernizing Emergency Communications vor 5 Monaten 41:41
25. Matt Hurlbutt | The Business of Growing Rochester, Leading GRE, and Local Momentum vor 6 Monaten 54:45
26. Nick LaMontia | From Dispatcher to NENA Board, GIS, & Leading 911 in the Southeast vor 6 Monaten 50:26
27. Peter Roberti | Third-Generation Tailoring, Style Confidence, and Giving Back vor 6 Monaten 43:44
28. Roxanne Van Gundy | 911 Culture, Telecommunicator Wellness, & Technology on the Front Lines vor 6 Monaten 50:32
29. Joseph Stefko | Leading OneROC, Building Rochester's Economy, & the NY SMART I-Corridor vor 7 Monaten 52:47
30. Vince Lecce | Regional Market Leadership, Growth at KeyBank, & Community Impact vor 7 Monaten 49:09
31. National Public Safety Telecommunicators Week | Honoring the Heroes Behind the Headset vor 7 Monaten 36:57
32. Holiday Break | Behind the Build Episode Replay with Bob Pease vor 7 Monaten 45:02
33. Ivan Whitaker | Running a Consolidated PSAP, Life as an Influencer, & Beyond the Launch vor 8 Monaten 57:09
34. James Senall | Scaling NextCorps, Funding Founders, & Enabling Innovation vor 8 Monaten 46:04
35. Captain Jack Varnado | Running a PSAP, APCO Leadership, & the Future of 911 vor 8 Monaten 57:13
36. Adam Bello | Leading Monroe County, Public Safety, & Economic Growth vor 8 Monaten 54:21
37. Building a Career at JPMC, Supporting Local Business, & Regional Leadership with Casey Fitzgerald vor 8 Monaten 42:16
38. Agentic AI, Staffing Stability, & Bringing Workforce Management to 911 – A Behind the Build Update with Bob Pease vor 9 Monaten 45:21
39. Leading a U.S.-based BPO, AI in Practice, & Industry Shifts – A Conversation with Thomas Laird vor 9 Monaten 53:00
40. Building Dixon Schwabl, Shaping Culture, & Giving Back to Rochester - A Conversation with Lauren Dixon vor 9 Monaten 52:09
41. Patient Experience, AI in Healthcare, & Leadership in Large-Scale Contact Center Ops – A Conversation with Rochester Regional Health’s Jason Zawodzinski vor 9 Monaten 50:50
42. Higher Education, Workforce Readiness, & Shaping the Future of Business Talent – A Conversation with Dr. Jacqueline Mozrall vor 10 Monaten 51:13
43. Market Shakeups, AI Reality Checks & The Creator Shift – A Conversation with TechInfluencer Evan Kirstel vor 10 Monaten 35:37
44. Bitcoin Basics, Mining Innovation & Building in Rochester – A Conversation with Foundry CEO Mike Colyer vor 10 Monaten 48:40
45. Growth at Wilmac, Perspective from Rochester, & Signals from the CX Industry - A Conversation with the Wilmac Wire Hosts vor 10 Monaten 59:39
46. Investing Early, Building Financial Confidence, & Leading Locally - A Conversation with Colby Feane vor 1 Jahr 1:04:15
47. From Five9 to Wilmac, Sales Leadership, & the Evolution of Contact Centers - A Conversation with Chad Familant vor 1 Jahr 38:54
48. Wilmac Continuity Momentum, WFM Launch, & What’s Ahead – A Behind the Build Update with Bob Pease vor 1 Jahr 41:06
49. Statewide Growth, Economic Development, & Rochester Roots – A Conversation with Empire State Development’s Vinnie Esposito vor 1 Jahr 1:05:06
50. Building Cultures, Breaking Silos, & Delivering Service that Sticks – A Conversation with ICMI Top CX & Contact Centre Thought Leader Neal Dlin vor 1 Jahr 41:19