The Wilmac Wire

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Episodis

91 episodis

1. Adrian Swinscoe | Bringing Punk to Customer Experience fa 1 setmana 50:36
2. Tipi Brookins | Leading Under a Spotlight, 911 Culture Reform, & Becoming an Industry Voice fa 2 setmanes 48:25
3. John Provenzano | A New Era for NENA & 911 Advocacy fa 3 setmanes 43:23
4. Kate Beale | 20 Years in Washington & Championing Greater Rochester fa 1 mes 59:57
5. Adam Hassan | From Wilmac to Axon and the Art of the Deal fa 1 mes 44:19
6. Duncan Swan | British APCO and the Global Future of Emergency Communications fa 1 mes 57:01
7. Joe Grube | A Career Built on Public Safety fa 2 mesos 1:04:24
8. Alex Laporte | Why Implementation Makes or Breaks an Industry Partner fa 2 mesos 36:20
9. Labor Day Break | Revisiting Our Conversation with Thomas Laird of Expivia & OttoQA fa 2 mesos 51:54
10. Summer Wrap | People & Product at Wilmac Technologies fa 2 mesos 33:02
11. D. Jeremy DeMar | From Rochester Dispatcher to 911 Thought Leader fa 3 mesos 1:08:04
12. Dru Clarke | From Call Taker to Assistant Director, Culture in 911, & Building with Fairfax fa 3 mesos 56:26
13. Live from APCO 2026 fa 3 mesos 12:03
14. Joe Gianni | Motivational Intelligence, the Science of Leadership, & Building a Business fa 3 mesos 50:52
15. Kevin Surace | What’s Changed in AI, the Power Players, & Enabling Rochester to Build fa 4 mesos 1:05:14
16. Adam Timm | The Healthy Dispatcher, 911 Culture Reform, & the Wellness Crisis fa 4 mesos 57:15
17. Live from NENA 2026 fa 4 mesos 15:40
18. Independence Day Break | Chatting with Monroe County Executive Adam Bello fa 4 mesos 53:57
19. Independence Day Break | Celebrating Roxy Van Gundy's NENA Inauguration fa 4 mesos 50:40
20. Mid-Year Check-In | Season 3 Reflections & a Wilmac Update fa 5 mesos 39:35
21. Mark “Fletch” Fletcher | 911 Innovation, Kari’s Law, and Workforce Challenges in the ECC fa 5 mesos 55:29
22. Behind the Build | Two Products, One Vision, & How Agentic AI is Changing Everything fa 5 mesos 56:09
23. Melanie Jones | 911 Career, NENA Leadership, and Modernizing Emergency Communications fa 5 mesos 41:41
24. Matt Hurlbutt | The Business of Growing Rochester, Leading GRE, and Local Momentum fa 6 mesos 54:45
25. Nick LaMontia | From Dispatcher to NENA Board, GIS, & Leading 911 in the Southeast fa 6 mesos 50:26
26. Peter Roberti | Third-Generation Tailoring, Style Confidence, and Giving Back fa 6 mesos 43:44
27. Roxanne Van Gundy | 911 Culture, Telecommunicator Wellness, & Technology on the Front Lines fa 6 mesos 50:32
28. Joseph Stefko | Leading OneROC, Building Rochester's Economy, & the NY SMART I-Corridor fa 7 mesos 52:47
29. Vince Lecce | Regional Market Leadership, Growth at KeyBank, & Community Impact fa 7 mesos 49:09
30. National Public Safety Telecommunicators Week | Honoring the Heroes Behind the Headset fa 7 mesos 36:57
31. Holiday Break | Behind the Build Episode Replay with Bob Pease fa 7 mesos 45:02
32. Ivan Whitaker | Running a Consolidated PSAP, Life as an Influencer, & Beyond the Launch fa 7 mesos 57:09
33. James Senall | Scaling NextCorps, Funding Founders, & Enabling Innovation fa 8 mesos 46:04
34. Captain Jack Varnado | Running a PSAP, APCO Leadership, & the Future of 911 fa 8 mesos 57:13
35. Adam Bello | Leading Monroe County, Public Safety, & Economic Growth fa 8 mesos 54:21
36. Building a Career at JPMC, Supporting Local Business, & Regional Leadership with Casey Fitzgerald fa 8 mesos 42:16
37. Agentic AI, Staffing Stability, & Bringing Workforce Management to 911 – A Behind the Build Update with Bob Pease fa 9 mesos 45:21
38. Leading a U.S.-based BPO, AI in Practice, & Industry Shifts – A Conversation with Thomas Laird fa 9 mesos 53:00
39. Building Dixon Schwabl, Shaping Culture, & Giving Back to Rochester - A Conversation with Lauren Dixon fa 9 mesos 52:09
40. Patient Experience, AI in Healthcare, & Leadership in Large-Scale Contact Center Ops – A Conversation with Rochester Regional Health’s Jason Zawodzinski fa 9 mesos 50:50
41. Higher Education, Workforce Readiness, & Shaping the Future of Business Talent – A Conversation with Dr. Jacqueline Mozrall fa 10 mesos 51:13
42. Market Shakeups, AI Reality Checks & The Creator Shift – A Conversation with TechInfluencer Evan Kirstel fa 10 mesos 35:37
43. Bitcoin Basics, Mining Innovation & Building in Rochester – A Conversation with Foundry CEO Mike Colyer fa 10 mesos 48:40
44. Growth at Wilmac, Perspective from Rochester, & Signals from the CX Industry - A Conversation with the Wilmac Wire Hosts fa 10 mesos 59:39
45. Investing Early, Building Financial Confidence, & Leading Locally - A Conversation with Colby Feane fa 1 any 1:04:15
46. From Five9 to Wilmac, Sales Leadership, & the Evolution of Contact Centers - A Conversation with Chad Familant fa 1 any 38:54
47. Wilmac Continuity Momentum, WFM Launch, & What’s Ahead – A Behind the Build Update with Bob Pease fa 1 any 41:06
48. Statewide Growth, Economic Development, & Rochester Roots – A Conversation with Empire State Development’s Vinnie Esposito fa 1 any 1:05:06
49. Building Cultures, Breaking Silos, & Delivering Service that Sticks – A Conversation with ICMI Top CX & Contact Centre Thought Leader Neal Dlin fa 1 any 41:19
50. A New Product Announcement, NY’s Business Climate, & Rochester’s Future – A (Second) Conversation with Bob Duffy fa 1 any 57:36