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Fixed Ops Focus

Steve Shaw & Dave Rogers

Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.

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  1. Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing! 21:47
  2. Episode 101 - Your Dealership's Service Process Might Be the Real Problem! 20:46
  3. Episode 100 - 100 Episodes Later… We're Still Fixing the Car Business! 21:21
  4. Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't 21:52
  5. Episode 99 - My Uber Driver's Story Made Me Rethink Everything 22:43
  6. Episode 98 - Can Triage Solve the Technician Shortage? 20:14
  7. Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business 44:35
  8. Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries 44:48
  9. Episode 94 - Stop Managing Your Service Department by Email 25:19
  10. Episode 93 - AI Is Coming to Your Dealership — Here’s What Actually Matters 22:23
  11. Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria 33:20
  12. Episode 91 - Whatever Happened to GREAT Customer Service? 20:33
  13. Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto 43:07
  14. Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why 22:04
  15. Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call 21:24
  16. Episode 86 - Stop Doing Annual Employee Reviews — They Don’t Work 23:34
  17. Episode 85 - Want Customers for Life? Give Them a Warranty for Life 21:45
  18. Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off 59:19
  19. Episode 83 - Why Are We So Afraid to Ask for the Sale? 23:17
  20. Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem 20:45
  21. Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service 59:27
  22. Episode 80 - We Learned the Car Business the Hard Way 19:44
  23. Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention 33:51
  24. Episode 78 - Why Your Dealership Departments Can't Work Together 57:56
  25. Episode 77 - Why Used Cars and Service Are Always Fighting 29:21
  26. Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem 30:03
  27. Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse 1:01:05
  28. Episode 74 - If You Don't Care You're in the Wrong Business 30:29
  29. Episode 72 - STOP Wasting Money on Training 58:17
  30. Episode 71 - Interview with Joshua Taylor 37:06
  31. Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone) 28:09
  32. Episode 69 - The Future of Parts Departments 1:00:34
  33. Episode 67 -Inside the Parts Department with Jon Rondolone 59:38
  34. Episode 66 - Every Dealership Says They Care Until THIS Happens 31:30
  35. Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65 31:32
  36. Episode 64 - Steve & Dave Take On Vermont - ft. Michael Wright 57:01
  37. Episode 63 - The Breakeven Mistake Costing Dealerships Millions 29:08
  38. Episode 62 - The Repair Order Trick Every Top Advisor Uses Pt 2 31:34
  39. Episode 61 - The Repair Order Trick Every Top Advisor Uses 32:46
  40. Episode 60 - Your New Hire Is Already Failing... Here's Why 33:50
  41. Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools 57:09
  42. Episode 58 - Your Employees Aren't Failing. Your Coaching Is 34:48
  43. Episode 51 - The BIGGEST Firing Stories You'll EVER Hear 32:14
  44. Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix 58:04
  45. Episode 51 - A Facebook Post Turned Into THIS?! 32:21
  46. Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb 56:04
  47. Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand? 31:02
  48. Episode 51 - The Extended Oil Change Lie 32:34
  49. Episode 50 - The Great Debate: Leader or Manager in the Service Drive? 52:23
  50. Episode 49 - The CSI Retention Paradox 30:14