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Unlocking Vulnerability

Helen Pettifer

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice. I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most. Because vulnerability can affect any of us — at any time. Join me for Unlocking Vulnerability. Listen, learn, and be part of the conversation.

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  1. The Power of Personal Impact 36:15
  2. ISO 22458: Bringing Inclusive Service to Life 32:31
  3. Inclusive Design: Start Small, Make a Difference 35:25
  4. Can Wealth Create Vulnerability? 35:06
  5. Episode 72 - Why Suicide Prevention Is Everyone’s Business 48:12
  6. Why “Vulnerable Customer” Isn’t the Whole Story 41:41
  7. Back to Basics: Embedding Vulnerability Across the Customer Journey 25:29
  8. When Customers Don’t Just Need Power — They Need People 32:20
  9. Exploring a decade of vulnerability insights and support 48:11
  10. Episode 67 - A Conversation about Grief 40:48
  11. Episode 66 - Building a Vulnerability Army 4:14
  12. Episode 65 - A conversation on Neurodiversity 34:42
  13. Episode 64 - Campaign to End Loneliness 38:06
  14. Episode 63 - Financial Skills Partnership in Melton Mowbray 35:21
  15. Episode 62 - A chat about loneliness 33:52
  16. Epiosde 61 - Ways to help in the cost of living crisis 10:26
  17. Epsiode 60 - Utility Warehouse's Award Winning Initiative 34:23
  18. Episode 59 - The UKRN and Vulnerability 24:54
  19. Episode 58 - Fuel Bank Foundation 43:12
  20. Episode 57 - Zero Discrimination Day 38:17
  21. Episode 56 - Random Acts of Kindness Day 3:42
  22. Episode 55 - February News 8:39
  23. Episode 54 - Mental Health and Wellbeing at Christmas 31:42
  24. Episode 53 - World Braille Day 9:22
  25. Episode 52 - The Money & Mental Health Policy Institute 47:56
  26. Episode 51 - A Discovering Alcoholic 31:52
  27. Episode 50 - What I've learnt over 5 years and 50 episodes 8:31
  28. Episode 49 - Using Complaints to Identify Vulnerability 41:24
  29. Episode 48 - Accessibility and Microsoft 34:52
  30. Episode 47 - Recruiting for Vulnerability 9:08
  31. Episode 46 - Creating Hope Through Action 59:46
  32. Episode 45 - Resources, tools and training 23:37
  33. Episode 44 - Conversation with the Consumer Council 38:30
  34. Episode 43 - Supporting New Parents 8:20
  35. Episode 42 - Accessibility and Vulnerability 14:10
  36. Episode 41 - Building a Customer Vulnerability Programme 35:07
  37. Episode 40 - Supporting short-term vulnerability 10:22
  38. Episode 39 - Is vulnerability still the right term to use? 40:36
  39. Episode 38 - What are the drivers of vulnerability? 7:17
  40. Episode 37 - Rare Chromosome Disorder Awareness Day 10:20
  41. Episode 36 - Picking at Perfection 8:24
  42. Episode 35 - The Timpson Foundation 31:45
  43. Episode 34 - Mental Health First Aid 27:08
  44. Episode 33 - The Benefits of Effective Policies 28:42
  45. Episode 32 - Developing the Vulnerable Customer Experience 38:15
  46. Episode 31 - Yorkshire Building Society and Vulnerability 32:59
  47. Episode 30 - Analysis of a Case Study 36:43
  48. Episode 29 - My thoughts on the FCA Guidance 5:38
  49. Episode 28 - Positives from the last 12 months 6:25
  50. Episode 27 - Alternatives to Suicide 37:40