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Windshield Time

Chris Elmore

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

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100 avsnitt

  1. How Service Techs Explain Value Without Sounding Salesy 28:37
  2. The Customer Communication Gap Technicians Miss 25:14
  3. The Technician Trap That Stops Growth 27:10
  4. Why Customers Say No When Techs Are Right 34:51
  5. Most Techs Ask the Wrong Questions 37:41
  6. How to Get Through a Long Day of Service Calls Without Burning Out 26:08
  7. The 3 Cs Every Technician Needs: Competence, Confidence, Control 25:45
  8. How to Stop "Too Expensive" From Killing the Sale 26:01
  9. The 30 Minutes That Decide Every Service Call 28:25
  10. How to Get Customers on Your Side in the First 15 Minutes 34:02
  11. Stop Diagnosing the Complaint. Diagnose the System. 46:38
  12. The Real Reason You're Losing Sales as a Technician (It's Not Your Skills) 39:46
  13. You're Losing Money Before You Knock on the Door (Here's Why) 40:25
  14. How to Handle Any Customer Objection (Using Skills You Already Have) 26:00
  15. Stop Showing All 4 Options at Once (Here's Why You're Losing the Sale) 35:08
  16. Why Customers Push Back on Your Recommendations 26:22
  17. The One Question That Reveals How Technicians See Their Job 24:46
  18. Technicians: Your Job Isn't to "Just Fix it" 44:19
  19. What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating) 42:02
  20. Why Service Calls Stall After Diagnostics (and What to Do Next) 35:09
  21. How to Document a Service Call (And Why It Protects You) 35:28
  22. What Technicians Miss Without a Diagnostic Checklist 38:06
  23. Why Self-Improvement Fails for Most Technicians 46:56
  24. When Holiday Grace Runs Out: The Reset Every Technician Faces 36:40
  25. Why the Same Objections Keep Showing Up on Your Calls (Most Replayed Moments) 19:09
  26. Why Great Technicians Don't "Handle" Objections, They Diagnose Them. 31:30
  27. How Techs Lose Calls (and Control) During the Holiday Season 42:19
  28. Why Customers Need Clarity Before the Price 37:29
  29. Stop Pushing the Fix: Why LEAP Closes Calls Without Begging 43:14
  30. What Customers Really Decide in the First 10 Minutes of a Service Call 38:51
  31. How Technicians Lose Customers Without Even Realizing It 36:33
  32. Why People Don't Listen to You (and How to Fix It) 40:52
  33. How Habits Shape 40% of Your Day (and Your Success) 50:40
  34. How Curiosity Closes More Calls (and Builds Real Trust) 48:53
  35. How Top Technicians Produce Revenue without Losing Integrity 31:58
  36. Good Techs Fix. Great Techs Solve and Communicate. 39:54
  37. The Overlooked Skills That Make Great Service Technicians 49:32
  38. The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won't Cut It) 47:24
  39. Where Profit Slips Away in Home Service Businesses (And How to Fix It) 45:21
  40. Why a "Simple Fix" Costs $400: Showing Customers the Real Value of Service 55:12
  41. How Technicians Build Confidence & Stay in Control of Service Calls 50:08
  42. The 3 C's Every Service Technician Must Master (Confidence, Competence & Control) 45:52
  43. Why Authority and Scarcity Make Customers Say "Yes" 51:12
  44. How Trust and Social Proof Close Calls Before Price Matters 39:07
  45. Reciprocity and Consistency Win Jobs Before Price Matters 40:54
  46. 6 Psychological Skills Every Tech Needs to Win Trust in the Home 46:40
  47. Handling Know-It-All Customers Without Getting Defensive 33:53
  48. How Techs Earn the Right to Tell Customers "That's a Bad Idea." 44:48
  49. Professional. Expert. Authority. How to Win Trust and Earn More in the Trades 41:43
  50. Why Homeowners Don't Understand You (And What to Do About It) 42:34