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Breakthrough SaaS Growth

Jason Whitehead & Jason Noble

Breakthrough SaaS Growth with the Jasons is a B2B SaaS podcast about how software companies keep customers, grow revenue and prove value in the AI era.

Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial challenges behind sustainable SaaS growth: customer retention, expansion, churn, Net Revenue Retention (NRR), Customer Success strategy, customer value, go-to-market (GTM) alignment and AI.

Formerly The Jasons Take On.

Some episodes feature the two Jasons breaking down what they're seeing in the market. Others bring together SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what's actually working inside their businesses.

Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.

No hype. No theory for theory's sake.

Just practical thinking about h

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Эпизоды

141 эпизод

  1. The Funding Decisions SaaS Founders Regret at Exit - with Juan Ignacio Garcia 26:46
  2. Are Your Customers Actually Telling You the Truth - with Joey Yagoda 33:29
  3. What Happens to SaaS When Nobody Logs In - with George Hartley 36:29
  4. What happens to all the promises made to a customer once the contract is signed - with Kanti Prabha 30:59
  5. AI-Ready Data: Why SaaS Growth Needs More Than a Successful Migration - with Kaan Dincer 34:24
  6. AI Can Give The Answer But It Can't Give Judgement - with Paul Burani 31:33
  7. AI Is Exposing Broken Revenue Engines - with Brandy Morton 30:39
  8. Are You Really Engaging Customers or Just Talking at Them - with Lux Narayan 43:18
  9. AI Agents Are Here But Who Is Accountable When They Act - with Venkat Siva 36:13
  10. One Question That Reveals Why SaaS Customers Really Churn 5:01
  11. Why SaaS Companies Struggle to Turn AI Into Measurable ROI 14:00
  12. How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid 36:02
  13. Why AI Projects Struggle to Deliver Business Value - with Eddie Irvin 34:06
  14. Why Customer Lifetime Value Matters for SaaS Retention and Growth 23:10
  15. Why Customer Success Leaders Must Rethink Onboarding, Value and Growth - with Jamie Bertasi 25:24
  16. Why Customer Success at Scale Is Losing Customer Context - with Guy Nirpaz 44:38
  17. How AI Scales Broken Promises & Damages Customer Trust (Part 3 of 3) 26:27
  18. Why Speaking the Customer’s Language Builds Trust and Value 30:06
  19. Why Customer Psychology Matters for SaaS Adoption and Retention 34:55
  20. Why AI-Generated QBRs Can Mislead Customer Success Teams (Part 2 of 3) 24:48
  21. How Customer-Led Growth Drives SaaS Retention and Expansion - with Edward Chiu 38:46
  22. Should SaaS Companies Charge for Customer Success? 27:26
  23. How Commercially Confident Teams Accelerate SaaS Adoption and Value - with Casey Trujillo & Todd Kirk 44:24
  24. What Happens to SaaS When AI Becomes the Primary User? 15:35
  25. How Customer Education Scales Customer Success Without More Headcount - with Vanessa Neurohr 24:18
  26. How Customer Success Must Evolve for Durable SaaS Growth - with Nick Mehta 25:03
  27. Why Customer Success Still Struggles to Deliver Commercial Impact - with Dave Jackson 33:05
  28. Is AI Killing SaaS or Exposing Weak Products? 33:36
  29. Why Customer Success Must Become More Commercial - with Jay Nathan 33:20
  30. Introducing Breakthrough SaaS Growth: How SaaS Companies Keep & Grow Customers 6:46
  31. How Coaching Builds Resilient SaaS Leaders and Teams - with Summie Yeung 28:43
  32. Why Customer Adoption Drives SaaS Retention and Expansion 28:31
  33. Why Customer Success Must Become Customer Growth 32:34
  34. Why Misaligned SaaS Teams Damage Retention and Expansion 32:55
  35. What It Takes to Become a Chief Customer Officer - with Pat Phelan 26:09
  36. Where Account Management Ends and Customer Success Begins - with Alex Raymond 41:08
  37. Where AI Creates Real Value in Customer Success 30:55
  38. How Customer Success Is Evolving Beyond Churn Prevention - with Guy Nirpaz 28:11
  39. Why SaaS Companies Need a Chief Customer Officer 25:25
  40. Why Traditional Customer Success Is Struggling to Prove Value 31:19
  41. How SaaS Leaders Turn Customer Centricity Into Retention and Growth 32:53
  42. Why AI Alone Won’t Create a Lasting SaaS Advantage 26:52
  43. How to Scale Customer Success Without Adding Headcount 31:43
  44. Why Ideal Customer Behaviour Improves SaaS Adoption and Value 36:19
  45. How AI Can Drive Growth in B2B SaaS 29:51
  46. How AI-Generated Personalisation Undermines SaaS Trust (Part 1 of 3) 15:49
  47. Why AI Is Putting SaaS Retention Under Pressure - with Josh Schachter 32:00
  48. Why Weak Data Makes SaaS AI Pilots Fail After the Demo 28:56
  49. Why SaaS Customer Offboarding Matters for Trust and Future Growth 31:49
  50. Why Enterprise Buyers Don’t Yet Trust AI in SaaS - with Catherine Dowden-King 42:20