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CX Innovators

Connect Group Media

Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.

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Odcinki

46 odcinków

  1. Toshiba VP shares insight on the retail tech deployment strategy 24:24
  2. Toshiba leader talks customer experience, mobile-first strategy 20:33
  3. Screenverse leaders share insight on DOOH buying strategy 18:41
  4. Why a loyalty program is a 'must have' for retailers 18:58
  5. Steven King on leading ARKI and the future of automation 14:05
  6. Modulate expert shares insight on responsible AI in voice channels 26:37
  7. Classic meets modern: How vending is evolving in the age of AI 17:50
  8. Keeping kiosks always on: a conversation with Smart Charging Technologies 16:02
  9. The future of campus dining? PizzaForno thinks it’s a 24/7 pizza vending machine 16:59
  10. The automation of eco-friendly cleaning with Mr. Turtle 19:51
  11. Automated access: Anora Morton, JD on self-service, community impact 23:53
  12. Examining the powerful role music plays in the in-store customer experience 20:59
  13. Expanding unattended retail with Byte Technology 24:53
  14. How Gen Z is driving change in the retail customer experience 12:17
  15. CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy 14:42
  16. Starting a vending machine business: Unbundled model reduces startup costs 16:23
  17. UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations 25:48
  18. Beyond the kiosk: How AI is reshaping automated retail 24:12
  19. Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail 23:38
  20. A Closer Look CEO shares insight on making a personal customer connection 35:22
  21. Melanie Day: Revolutionizing campus hair care with self-service solutions 20:38
  22. Batteries Plus COO talks consumer trends, customer experience strategy 20:53
  23. GRUBBRR: Automating the future of restaurants 13:08
  24. Ex Macys EVP talks retail trends, value of sustainability 14:44
  25. A fresh perspective on self-service dry-cleaning with Sassan Rahimzadeh 28:58
  26. Fleet Feet leaders talk aligning marketing with the in-store retail experience 17:50
  27. Behind the counter: The rise of ammo vending with Grant Magers 16:41
  28. Motel 6 marketing VP talks brand transformation 27:32
  29. San Jose Sharks CX leader talks strategy, shares insights 18:05
  30. Gong cha shares how self service kiosks enhance Gen Z customer experience 25:09
  31. JCPenney CIO shares CX insight on $1B transformation 21:36
  32. Between the Flags lifestyle brand leader shares CX strategy 13:30
  33. Fleet Feet leader shares customer experience strategy insight 16:56
  34. Fun.com leader shares customer experience, engagement strategies 11:58
  35. Charleston Shoe Company founder talks customer engagement 22:03
  36. How can banks operationalize customer insights? 19:06
  37. 'Committed to success' — the end of 'command and control,' rise of AI, and power of automation 28:32
  38. Veteran Affairs CX leader talks customer service strategy 17:25
  39. How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace 22:14
  40. 'Everything's a relationship' — designing your technology to surprise and delight your customer 17:23
  41. How can banks improve customer communication? 21:39
  42. Wayfair VP talks retail AI trends, challenges 20:56
  43. The continuing challenges of office coffee service 33:32
  44. Self-service at retail: The growth has only begun - KMC 22:15
  45. Expert offers insight on how self-service improves the customer journey - RCE 23:07
  46. Kiosks and the self-service consumer journey - KMC 13:58