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Vulnerability Matters

Minesh Pareek

Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.

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  1. Episode 74 - Care leavers: bills, barriers, and being 18 with Humerah, Bailey, and Three Hands Insight 20:50
  2. Episode 73 - Life Events and Safety Nets with Sharon Collard (University of Bristol) and Ed Ware (Money Advice Trust) 24:48
  3. Episode 72 - HMP Excluded with Debbie Sadler, Unlock 26:39
  4. Episode 71 - Sharks, Cuckoos, and Fake Friends with Three Hands Insight 25:03
  5. Episode 70 - When a colleague is in crisis with Paul, Andy and Three Hands Insight 24:14
  6. Episode 69 - The More Poor Law - Rebecca Deegan (Fair By Design) 25:40
  7. Episode 68 - When English is a barrier with Louise Allemagne, Credit Services Association 21:38
  8. Episode 67 - The Ethnicity Premium - Jerry During (Money A+E) 21:16
  9. Episode 66 - 1500 Deaths with Deborah, Jamesey and Three Hands Insight. 18:46
  10. Episode 65 - 'Fun with Flags' with Sarah Liddon, Nationwide. 24:15
  11. Episode 64- Vulnerability Voices: I completely under-estimated it with Owen and Three Hands Insight 20:31
  12. Episode 63 - Income Shock with Tom, Gordon and Three Hands Insight 20:25
  13. Episode 62: Do it myself: Is learning disability about to spark a banking revolution with Lucy and Matt Robinson 22:22
  14. Ep. 61 - 100 Keanu Reeves with Becky Holmes 25:57
  15. Episode 60 - The Stratford Lotus (and other Financial Lives Survey gems) with Sarah Montgomery, FCA 25:57
  16. Episode 59 - Vulnerability Voices: Convicted Customers with Lindsay, Sage and Three Hands Insight 20:58
  17. Episode 58 - Abhorred but ignored? Economic abuse and older customer with Richard Robinson 23:08
  18. Episode 57 - How I lost more than my money: Scamming Secrets with Lin and Lou Baxter 21:34
  19. Episode 56 - How I stole millions: Scamming secrets with Alex Wood 23:55
  20. Episode 55 - Vulnerability Voices: How serious illness impacted Anne and Robert. With Michael Hilton from Three Hands 18:16
  21. Episode 54 - Outcomes: A New Hope. With David Atkins from the Money Advice Trust. 25:47
  22. Episode 53 - Is the Purple Pound really worth £446bn? With Mike Adams and Jamie Evans. 22:32
  23. Episode 52 - I dare you to define it: ‘Financial Wellbeing’ with Professor Adele Atkinson. 22:22
  24. Episode 51 - Avengers Assemble! Build your own Champions Network with Charlie Turrell 22:14
  25. Episode 50 - Vin-fluencers: who can we trust? With Matt Gupwell. 22:10
  26. Episode 49 - Is ‘trauma’ our responsibility too? With Rachel Edwards. 25:12
  27. Episode 48 - Loopholes, crypto, and gambling. With Raminta Diliso (Gamcare) and Jason 26:23
  28. The Art of Listening. Presented by Dr Elizabeth Blakelock. 21:22
  29. The Inclusion Outcomes. Presented by Dr Elizabeth Blakelock. 15:37
  30. The Inclusion Allies. Presented by Dr Elizabeth Blakelock. 12:59
  31. More light, more heat? Ofgem’s new vulnerability strategy with Beth Martin (Director, Consumer Protection and Competition) 23:49
  32. Economic abuse – will UK Finance’s 2025 Code help With Dr Nicola Sharp-Jeffs and Chris Fitch. 18:28
  33. Episode 46 - Economic abuse: the woman who changed everything, with Dr Nicola Sharp-Jeffs. 24:53
  34. Episode 45 - Inclusive design stop talking, start doing. With Jo Ellis (Tesco Bank) and Katherine Snow (Nile) 25:30
  35. Episode 44 - COGA – design’s best kept secret? 21:58
  36. Ep 43 - Does anyone know what ‘financial inclusion’ actually means 25:16
  37. Episode 42 - What makes an adjustment reasonable? 24:54
  38. Episode 41 - Vulnerability isn’t just a duty - it’s a movement 24:40
  39. Episode 40 - Does AI ‘get’ vulnerability? 26:02
  40. Episode 39 - When innovation excludes? Touchscreen payment devices and disabled consumers 23:00
  41. Episode 38 - How to get into prison 25:33
  42. Exclusive FCA interview: Vulnerability Review findings. 40:52
  43. Episode 37 - Not my problem? Why signposting has to change. 24:48
  44. Episode 36 - Help! A new approach to support with Christine Tate and Dan Holloway 25:55
  45. Episode 35 - Do you want to build an Empth Lab? With Shaun Conner, Government Digital Service 23:39
  46. Episode 34 - High-impact interactions: how do we recover? With Andy Langford and Chris Fitch 25:13
  47. Episode 33 - So…what does 2025 hold for consumer vulnerability? With Grace Brownfield and Phil King 24:27
  48. Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy 25:12
  49. Episode 31 - ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson 22:42
  50. Episode 30 - There’s more to blind customers than Braille with Holly Tuke 23:03