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What the Frontline Needs From Its Leaders | Frontline UNSCRIPTED Ep. 6
41:52
Nick Richards spent more than 13 years as a field service engineer at Cubic Transportation Systems before stepping into management. That experience sits close to the surface in everything he talks about in this episode.
He joins Sarah Nicastro to discuss what leaders get wrong about the frontline, why recognition so often misses the mark, and what a genuine commitment to knowing your team…