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CHURN FM

Andrew Michael

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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Episodes

309 episodes

  1. EP308 | AI Makes Building Easier. Differentiation Still Takes Work. 44:30
  2. EP307 | Signed, Sealed… Now What? Turning New Customers Into Long-Term Growth 33:48
  3. EP306 | Beyond Retries: Why Payments Fail and How to Recover Them | Jack Cregan 31:51
  4. EP305 | What Happens When Marketing and CS Share a Leader | Rebecca Stone 42:29
  5. E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify) 41:09
  6. E303 | Customer Success Is Dead. Meet the Growth Department. 33:45
  7. E302 | Why 51% of Subscribers Cancel Each Year—and How to Reduce Voluntary Churn 31:34
  8. E301 | Smarter Dunning: How Data and Intent Change Payment Recovery with Charles Rosenblatt of Butter Payments 36:14
  9. E300 | Building Retention into Your DNA: Matthew Tharp on Churn Signals, ICP & Cold Email 37:02
  10. EP299 | How to Build a Brand That Speaks to Robots and Humans with Susan Keplinger | Force of Nature 39:17
  11. E298 | Why LLM Agents Are Now your VIP Visitors and How to Optimize for Them 33:05
  12. EP297 | How Freemius Aligns Pricing With Growth to Reduce Graduation Churn 30:08
  13. E296 | What thousands of A/B tests reveal about websites that convert and retain with Casey Hill | DoWhatWorks 43:09
  14. E295 | The Future of SEO in an AI-First world with Kevin Indig | HyperGrowth Partners 39:58
  15. E294 | SaaS isn’t dead, it’s just different: Alexander Theuma from SaaStock on the industry’s turning point 40:19
  16. EP293 | The Hidden Friction Killing Your Growth: Ramli John's Playbook for B2B Onboarding Success 37:14
  17. E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams 43:45
  18. E291 | From Champagne Problems to Category Creation: The Rise of Paddle’s Merchant of Record Play with Andrew Davies 42:15
  19. E290 | From PLG Pains to AI Gains: Rethinking Retention with Ryan Seams of AssemblyAI 35:15
  20. E289 | How AppsFlyer Uses AI to Build Superhuman CS Teams with Ziv Peled 41:16
  21. E288 | How AI Is Transforming Customer Success with Sivan More of HiBob 43:25
  22. E287 | From CAC Recovery to Higher ACVs: The Power of Upfront Payments with Miguel Fernandez Larrea 30:46
  23. E286 | Humanizing Feedback: Hark’s Vision for Customer-Generated Content with Fran Brzyski 37:55
  24. E285 | Betting on Yourself: Wistia’s Bold Pivot From Video Hosting to a Multi-product Platform with Chris Savage 45:02
  25. E284 | Optimizing Payments for Growth and Retention with Paddle's Lucas Lovell 38:33
  26. E283 | AI Powered Growth: How Reddit and Ramp Are Winning with Guillaume Cabane 37:26
  27. E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon 33:19
  28. E281 | The Foundational Laws of Retention That Haven’t Changed in the AI Era with Brian Balfour 44:07
  29. E280 | Reinventing Go-To-Market: Lessons from Agorapulse’s Upmarket Expansion with Emeric Ernoult 47:50
  30. E279 | The Evolution of Copy.AI: From AI Copywriting to Enterprise Workflow Automation with Paul Yacoubian 53:35
  31. E278 | Aligning Growth Marketing and Growth Product to Maximize Retention with Yuriy Timen 41:34
  32. E277 | What SaaS Founders Should Know Before Going Multi-Product: Lessons from Kovai's Saravana Kumar 35:51
  33. E276 | Beyond Seats: The Shift Towards Success-Based Pricing with Kyle Poyar 48:15
  34. E275 | How to Prepare Your SaaS for Acquisition with Tim Schumacher 33:40
  35. E274 | Activation Milestones: The Secret to Early Retention Success with Elliott Poppel 33:50
  36. E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres 40:06
  37. E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels 40:21
  38. E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja 41:07
  39. E270 | Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI with Ruslan Nazarenko 42:18
  40. E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra 48:40
  41. E268 | Simplifying Customer Success: The Key to Retaining Loyal Customers at Scale with Evgenia Mkrtychian 37:22
  42. E267 | How to Shift Seemingly Uncontrollable Churn into Retention-Driven Growth with Adam Fishman 43:50
  43. E266 | From Concert Halls to Boardrooms: Turning Seemingly Unrelated Skills into Customer Success Strengths with Marija Skobe-Pilley 35:57
  44. E265 | How Rows' Ungated, Product-as-the-Homepage Experience Tripled User Signups and Redefined Activation with Henrique Cruz 43:53
  45. E264 | Sales-Led vs. Product-Led: The Key Differences Tackling Churn with eWebinar's CEO Melissa Kwan 44:40
  46. E263 | From Optimizely to Limitless: Dan Siroker on Building Products That Wow 40:37
  47. E262 | How Data-Driven Automation Transforms Customer Success with Joe Di Grande 33:47
  48. E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis 48:00
  49. E260 | The PLG vs. SLG Debate: Surprising Insights from SaaS Benchmarks with Emilia Korczynska of User Pilot 46:20
  50. E259 | Identifying Your Ideal Customer Profile: A Data-Driven Approach with Goodfit's CEO Harrison Rose 41:09