Sovereign Stack
Customer Success in the Age of AI: Where Humans Still Matter
27:24
In this Sovereign Stack Podcast episode, Stephane talks with Nathalie Rachid, VP of Customer Success at HAQQ. She joined recently and built the department from scratch. They discuss how a customer success team can use AI without losing the trust that keeps customers.
What they cover
Building the foundation: Why a single source of truth comes first. HAQQ moved its data into Salesforce before…