DesuckifyWork®
Ep 153 | What monitoring over 100,000 customer service calls can teach us about running an agency with Tom Vander Well
44:00
“This place is nuts. I’m outta here.”
That was the note from a freelancer at an agency I worked at a while back. We’d brought him in for a few weeks.
He lasted a few days.
The note stung. Because he was right.
We’d gotten used to the crazy because that’s what we do in this business. But man, it was refreshing to hear those unsullied words.
I’m not sure we ever fully fixed the crazy. But we…