Is That Really the Problem?
We Rely on Heroics to Get Stuff Done
34:26
If your team relies on heroics to get the work done, telling people to “just say no” probably won’t fix it.
When heroics become the norm, the issue is bigger than individual boundaries. It can be about how work comes in, how priorities get set, who has authority to make tradeoffs, and whether anyone can accurately see the relationship between demand and capacity.
In this week’s Is That Really…