Redo
The Return Click Isn't the End of the Sale
2:23
A return click isn't always the end of a sale, even though most default flows treat it that way. Refund, done, next, ignoring the shopper who just wanted a different size or picked the wrong item. A good returns company inserts a pause at this moment rather than a straight line to a refund, giving shoppers a way to fix the order instead of losing it. See what a smarter return flow looks like at…