Floor Notes
I built a quality building. Why are tenants still leaving?
0:40
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A good building earns the enquiry. It does not, on its own, keep anyone. What a tenant renews for is everything that happens after they move in: how fast a repair is answered, the tone of the reply, whether anyone is accountable when something goes wrong.
Thirty seconds on why the building brought them to the door, and the operation is what they stay for.
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