Lightwork
The Company Predicting Whether You Will Return Something | Seel on Lightwork
25:44
Zack Peng, co-founder and CEO of Seel, joins Lightwork to explain why he treated e-commerce returns as an underwriting problem rather than a logistics one. He was a philosophy and physics major who learned to code at Orbital Insight, where he watched algorithms predict events for hedge funds and insurers, and noticed that payment chargebacks drew heavy investment despite representing under 1% of…