UNDERCURRENT
Undercurrent | Episode 5: Why Transformation Support Disappears Exactly When People Need It Most
8:50
Last time, we explored why implementation isn’t the finish line of transformation.
This time, we look at what happens after go-live.
Most transformation programs invest enormous effort in preparing people for launch. But once the project is declared complete, the support that helped people get there often begins to fade—while employees and managers are only just beginning to make the new way…