Wrap Up
How Is the UK’s Largest Banking Group Approaching the AI Race? - Suresh Balaji (CMO, Lloyds Banking Group)
44:34
What happens when one of the UK’s largest banks puts AI at the centre of how it serves millions of customers?
In this episode of WRAP UP, I sit down with Suresh Balaji, Chief Marketing Officer of Lloyds Banking Group, to discuss how Lloyds is approaching AI, agentic systems, customer trust and the future of banking.
Lloyds serves around 28 million customers, with 23 million interacting with…