Making Software
Episode 5: Understanding People to Build Better Software | AI Enablement & Productivity
49:26
In today's episode, we explore the intersection of human psychology and engineering. Our guest, Dennis Henry, a Productivity Architect at Okta, shares how his Master’s degree in human factors—the study of how humans interact with systems and why they fail—has transformed his approach to building internal tools.
In this episode, we discuss:
The Myth of Human Error: Why "failure" in software is…