Re:Engineered
Information Isn't Communication Until Someone Can Use It
7:52
Engineers operate on a transmission model. You send, therefore you’ve communicated. But communication with people who have to act on the information isn’t a transmission. It’s a confirmed receipt. Chris breaks down a sixteen-month project that ended in a small-talk-to-firestorm phone call because critical scope and budget changes had been technically delivered, but never confirmed. The fix is…