FlightPlan: Quick Consults
Communicating Care: Forward Booking, Pricing Conversations, and Client Trust
19:53
Great client care starts with great communication. In this episode of FlightPlan: Quick Consults, our panel explores how veterinary teams can build trust while clearly communicating value.
Topics include creating buy-in around forward booking, positioning it as a standard of care, and using subtle communication strategies to avoid sounding pushy. The discussion also addresses how to respond…