Ultimate Client Strategy
Make A Dollar For Somebody Else
39:18
Anthony Celano, retired police detective and author, on why 90% of his communication training came down to one thing:
"90% of that was about perception, because people don't perceive how they look, or their tone, or their inflection, or how they're standing."
Not the words.
The delivery.
"They either overuse certain traits that they have, or they underuse them.
Or sometimes they mix up when…