The B2B Shift: Why Local Industrial Suppliers Are Losing Ground to Digital Marketplaces
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For decades, the traditional industrial supply model felt bulletproof. A plant manager needed replacement valves, heavy-duty hardware, or specialized shop equipment, so they picked up the phone, called their local sales rep, and waited for a paper quote. Relationships ran deep, and loyalty was built over handshakes and decades of reliable service.
That dynamic is shifting fast. Procurement…