Slackers
Empathy Driven
1:00:37
You can’t fake empathy.
In this conversation, Jaime Solis and Jonathan Sasse explore how empathy shapes everything from company culture to customer experience—and why it’s one of the most undervalued competitive advantages in business today.
They discuss what empathy really means in practice, how to build it inside teams, and why it has to start with curiosity rather than comfort. You’ll hear…