Loop
Transform or Stagnate: AI’s Revolutionary Role In Customer Experience (Sylvain Grande)
33:23
In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around.
Drawing on the company’s journey navigating…