The Write Path
The Write Path #65 - “This Call May Be Monitored,” with Tom Vander Well
48:01
Tom Vander Well is CEO of Intelligentics, a customer experience research and training firm, where he has spent more than 30 years analyzing over 100,000 recorded business conversations across corporate America. But somewhere between customer service calls, sales conversations, tech support meltdowns, and human moments no one realized were being overheard… Tom discovered something deeper:…