VoxDev Development Economics
S7 Ep28: Why civil service reform fails (and what actually works)
37:04
Every civil service reform plan opens with the same list of complaints: poor performance, low motivation, weak accountability. Across six African countries and three decades, governments launched 131 separate reform efforts; not one fully achieved what it set out to do.
Martin Williams spent more than a decade working alongside Ghana's civil service before writing a book called Reform as…