Bandwidth
When Financial Stress Shows Up Before the Metrics Do
34:11
Financial stress often shows up in customer behavior long before it appears in churn or bad debt. A billing-date change, an autopay opt-out, a downgrade request, or even more time spent reviewing cheaper service options can signal that a subscriber is under pressure before a payment is ever missed. In this episode of Bandwidth, Rick Seemann, Georgette Lopez-Aguado, and Larry Weidig explore how…