Lead with Learning
The Training Isn’t the Problem. What Happens After Is: Steal This Strategy Series
22:29
“We already trained them on that” might be the most expensive sentence in business. When customer complaints rise, managers avoid hard feedback, or onboarding feels like a blur, the reflex is often another workshop. But the real problem is usually what happens after the training, because being exposed to information is not the same thing as learning it, remembering it, or performing under…