Techmark Pod
S2E21: Navigating Change: From Customer Service to Strategic Leadership
36:09
In this insightful episode of Techmark Pod, Alvin Matewa sits down with Yvonne Majata to explore her transformative journey from a customer service agent to a strategic leader. Yvonne shares her experiences in customer service, the impact of AI on the industry, and her passion for strategy formulation and customer experience training. Discover how she overcame personal challenges, embraced…