Counter Errorism
Counter-Errorism - Episode 3 - Jon Schmidt
14:26
Jon, Ken and James speak candidly about the latest wave of awesomeness to hit a lot of places for the first time: Learning Teams
Using respectful inquiry by examining normal work. They can be used to improve anything: Jon uses an example of "pulling overhang".
Post incident review of normal work being done. Investigate differently. Not easy to do this, because of the culturally steeped…