Problems Worth Solving
Rochelle Gold: NHS user research, AI, collaboration and vampires
44:31
Rochelle Gold—Head of User Research and User-Centred Design at NHS England—joins host, Sam Menter from Healthia®, to explore the challenge of making digital services more human.
They discuss how actionable insights from user research are delivering better outcomes for patients and healthcare professionals. From pioneering an AI-powered tool to manage research insights, to tackling the risk of…