Problems Worth Solving
Tero Väänänen: Designing the NHS from the outside in
45:36
Tero Väänänen, Head of Design at NHS England, has spent nearly thirty years watching the same pattern repeat across finance, telecoms, and now one of the world's most complex health systems. Organisations optimise the capabilities they own. People fall through the gaps between them.
In this conversation, Tero introduces a framework that reframes the whole problem. Healthcare is an infinite game…