Stop Requested
How Miami-Dade Keeps Evolving the Rider Experience with Doug Bermudez
50:57
In this episode of Stop Requested, I sit down with Doug Bermudez, Chief of the Easy Card Fare Programs and Customer Experience division at Miami-Dade County Transportation. As we wrap up our Miami-Dade series, Doug shares insights from his journey in public transit, emphasizing the importance of a seamless rider experience. We discuss how technological advancements, such as the Easy Card system,…