Stop Requested
How ABQ RIDE is Delivering Better Customer Experience with Robert Romero
42:10
In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Robert Romero, Transit Manager at ABQ RIDE, as part of a four part series on transit in Albuquerque. Robert oversees Sun Van paratransit service and ABQ RIDE Connect, bringing a customer experience driven approach to operations. The conversation explores how ABQ RIDE transformed its call center from a reservations…