Process Debt
You Bought a Box of Car Parts. Now What? (the SaaS problem)
22:07
SaaS tools promise to be intuitive. And for a single user, they often are. But add a team, skip the requirements conversation, and you've got a box of 300,000 Legos with no instructions and a deadline.
In this episode, Toby and Chris dig into why technology implementations go sideways — and why the problem is almost never the software. Drawing on their work at Magic Button Labs, they…