Process Debt
When Simple Collaboration Becomes a 20-Minute Detour
18:59
In this episode of the Process Debt Podcast, Chris and Toby try to do the simplest thing imaginable: log into Wix and update a profile. Twenty minutes later, they’re knee-deep in password resets, missing emails, and a password manager having an identity crisis.
What starts as a quick task turns into a perfect snapshot of modern knowledge work — where tools don’t behave, assumptions break, and…