Difference Talks
Building 100+ Years of Customer Loyalty With Jonathan Randall
30:13
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Jonathan Randall, President of Mack Trucks, discusses the importance of customer success and how Mack differentiates itself in the market. He also talks about a key moment in his career when he had to rally his team to believe in change and achieve success. Mack Trucks focused on creating a positive customer experience by involving all employees in the process and giving them…