the[STACK]
AI Can Solve the Ticket. Can Your Tech Explain Why?
21:43
AI can make your technicians faster—but does faster always mean better?
Dan Tomaszewski sits down with Ryan Bowman from ThreatLocker to dig into how AI is changing the way MSP technicians work, from troubleshooting and documentation to PowerShell scripts and customer support. They explore where AI creates real efficiency, where blind trust introduces risk, and why critical thinking still…