The Human Code
Human-Centric AI: Navigating the Intersection of Technology, Business, and Life
37:21
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In this episode, guest Bill McClain joins the conversation to share his journey through more than 30 years in the technology industry, from early coding rooms to co-founding Upon AI. The discussion explores the critical role of empathy in technical support and why maintaining a human touch is essential even as AI voice agents and automation become more prevalent. Bill offers…