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Leap to Scale

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Leap to Scale is for technology curious leaders of service firms who want higher margins without adding headcount. Each week, Justin Davis and Greg Ross-Munro show how to turn firm expertise into repeatable, sellable technology products: SaaS, packaged workflows, and AI-powered tools clients can buy again and again. With AI, more of your know-how can be captured, standardized, and protected as IP instead of being rebuilt in every engagement.

We focus on practical decisions: what to productize, how to price it, when to build vs. buy, and how to use AI responsibly without risking delivery quality or margin. Clear steps, real tradeoffs, usable examples.

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Episodes

33 episodes

  1. UX Court: Bad UX on Trial 36:44
  2. AI Agent Skills Explained: Why They’re More Powerful Than Prompts 38:23
  3. Can AI Build Your Business Software Safely? 42:15
  4. Don’t YOLO Your AI Bot: A Framework for Safer Customer Automation 36:32
  5. Hiring Your First AI Agent 30:39
  6. Is AI Killing the Dashboard? 32:01
  7. Why Middleware Is the Hidden Competitive Advantage for Service Businesses 27:49
  8. The Middle Path to AI Strategy: Experiments That Actually Pay Off 29:51
  9. Why Aaron White Bought an Agency Before Building the Product 28:42
  10. How AI Agents are Automating Business Growth 43:00
  11. Dr. John Licato on the Trust Problem in AI 41:19
  12. Prototype Like You Mean It, Part 2 28:47
  13. Prototype Like You Mean It, Part 1 26:10
  14. Tech Stack Triage: Choose Languages Without Losing Your Mind 40:30
  15. Faster Wins: How Service Businesses Can Scale with Tech 31:11
  16. Productize What You Already Do 33:26
  17. Policies, Not Panic: Practical AI Safety for Your Organization 31:38
  18. KPIs That Actually Matter (and the Ones to Ignore) 33:08
  19. AI for Service Businesses: From Hype to Hands-On 25:20
  20. What Is MCP (Model Context Protocol) and Why It Matters 29:00
  21. Don’t Get Eaten by the Robots: A New Era for Service Businesses 14:28
  22. Introducing Leap to Scale: Same Team, Sharper Focus 1:36
  23. Design Talk 101: How to Discuss Design Without Being a Designer 45:53
  24. EdTech Essentials: What You Need to Know to Build Software for Education 28:38
  25. Building Smarter: Leveraging Frameworks for Your Software Development Project 38:03
  26. Crafting Bespoke Financial Solutions with AI and Human-Centered Design 35:27
  27. Investing in Innovation: How Technology Shapes PE Strategies 35:48
  28. Custom Code, Common Goals: The Tech Backbone of Modern Franchises 31:03
  29. Intro to Product Management 37:36
  30. How to build your dream software development team 31:53
  31. Questions to Ask Your Software Development Company 31:10
  32. Intro to Software Development Methodologies 27:44
  33. Why Everyone Should Learn About Software Development 21:37