Skip the Queue
How Visitor Attractions Can Balance Technology and Human Interaction - Bala McAlinn
40:52
In this episode of Skip the Queue, Andy Povey is joined by Bala McAlinn, Managing Director Complete Works to discuss how visitor attractions can balance technology with authentic human interaction. Bala shares how storytelling, performance techniques and well-trained frontline teams can transform guest experiences, increase revenue and encourage repeat visits, while exploring why technology…