Fixed Ops Roundtable
Ed Roberts: 30,000 Mobile Service ROs and No Tech Shortage
21:12
Ed Roberts has spent 35 years in automotive retail and runs one of the most closely watched service operations in the country. As GM and COO of Bozard Ford Lincoln in St. Augustine, Florida, he’s on pace for more than 30,000 mobile service repair orders this year. That’s more than most dealers push through their entire service drive.
His shop doesn’t have a technician shortage. Roughly 72% of…