Fixed Ops Roundtable
Service Retention Study: How BG Products Helped Dealers Increase Retention by 32% with Rob Leary
12:29
What if one simple decision in your service drive could boost customer retention by nearly a third?
That’s not a theory, that’s real data. And in this episode of the Fixed Ops Roundtable, I sit down with longtime friend of the show and industry heavyweight Rob Leary from BG Products to unpack a study that honestly stopped me in my tracks.
We’re talking real VIN-level data. Real dealerships.…