Fixed Ops Roundtable
Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read
16:53
Melissa Terrell is one of the automotive industry's leading voices on reputation management and customer intelligence. At Widewail, a platform born from within the auto industry, she works with dealerships across the country to help them systematically capture, respond to, and act on customer feedback at scale. Widewail currently generates three times the review volume of the industry standard,…