Working Software

Episode 94: Staying Cool During Production Issues

1:11:53

Mike opens by framing “production incidents” with a vivid non-software story. As a teenager he smashed bathroom tile with a dead-blow hammer, drove his pinky knuckle into a jagged shard, and had to manage both the injury and the panic of his little brother who got sick from seeing it. He uses that as the metaphor for on-call life. Bad things happen, reactions vary, and what you do in the first…