Future Proof
Customer Experience in 2026: Balancing AI Innovation with Human Connection
24:27
In the age of AI, trust and human connection are the new foundations of customer experience.
The rules are changing: technology is reshaping how brands interact with consumers, but it is human connection, trust, and transparency that will define the winners. In this episode, Jane Ostler talks with Isabelle Zdatny and Amy Cashman. They discuss how organisations must move beyond captive audiences…